What is the Essential Service?

The Essential Service is our most economical option. We offer you a cost saving by printing your personalised section in black and white. Your firm's logo and details will appear in black on your newsletter (included in the price), and you can include a black and white image by your address (for example, of your staff or premises).

Which designs are available in the Essential Service?

All four designs (Newsletter, Journal, Financial Update and Money Matters) are available in the Essential Service. Call us for a free samples pack.

Why can't I have my logo in colour under the Essential Service?

We are able to offer savings on the Essential Service by printing your personalised section in black and white. Printing in colour increases the production costs considerably.

What is the Tailored Service?

The Tailored Service provides you with newsletters customised with your firm's logo and details in your corporate colours in your personalised section. This service offers much more flexibility to personalise your newsletter. You can also:

   -   include your own story (£25 typesetting and proofing charge applies)

   -   add a colour photo to accompany your article

   -   change the newsletter title to one of your choice

   -   print your newsletter title banner in your firm's colours.

Which designs are available in the Tailored Service?

All four designs (Newsletter, Journal, Financial Update and Money Matters) are available in the Tailored Service. You can alter the look of these designs by changing the newsletter's title and having the banner in your corporate colours. Call us to discuss how you would like to tailor your newsletters.

Which design is best for me?

We have a range of designs to suit you, whether you prefer a traditional or more contemporary look.

Newsletter and Journal are both 4-page, A4-size traditional newsletter designs with a choice of front page layouts, titles and banners. Financial Update is 8 pages long with an A4, magazine-style layout. Money Matters is a contemporary format A5 publication, which has a lower postage cost than the A4 formats. Call us for a free samples pack.

Why do the colours change between editions for Newsletter and Journal?

We use a seasonal colour theme for Newsletter and Journal (ie spring (green), summer (red), autumn (purple) and winter (blue)).

Can I change newsletter designs?

Yes. You can change newsletter titles, as long as you have not already approved your proof. There may be a small charge to cover the new personalisation. Call us to discuss this as soon as you decide to change your order.

What size are the newsletters, what do they weigh and cost to post?

Newsletter and Journal are 210 x 297mm, 4 pages long and weigh 22g. The postage costs 40p for second class franked post.

Financial Update is 210 x 297mm, 8 pages long and weighs 32g. The postage costs 40p for second class franked post.

Money Matters is 148 x 210mm, 8 pages long and weighs 21g. The postage costs 25p for second class franked post.

What will be in the next edition?

See this edition's content on our website, or give us a call for the draft contents.

I would like to add my own content, how do I do this?

You can include your own article on the cover under the Tailored Service (see 'Producing your newsletters' for more information). The Tailored Plus Service enables you to include more than one article. Call us to discuss what you would like.

Can I see free samples?

Yes, just call client services on 020 7549 6726 and we will provide you with a free samples pack.

How much will it cost?

The cost will depend on which service and extras you would like. . You can save on your order with our introductory offer or by signing up for a subscription, and further discounts apply if you are ordering more than 500 copies. Call us for an obligation-free quote, or you can complete our online quote request form.

How do I order?

You can order in a number of different ways:

   -   Use our online ordering system, which also quotes you the costs as you complete the fields

   -   Fill out the order form on the back of our brochure and either post or fax this back to us

   -   Send an email to clientservices@taxbriefs.co.uk detailing your requirements.

All orders need to be confirmed in writing. We also need a copy of your firm's letterhead paper and your logo in Illustrator .eps (encapsulated postscript) format. See 'Your personalised artwork' for more details.

Who will look after my order?

When you place your order you will be contacted by your account handler, who will take you through every aspect of the service and will be on hand to answer any queries you may have.

What will I receive from you when I send in my order?

When we receive your order, we will send you a sales order confirmation by email within a week confirming your order details and the cost. Shortly afterwards we email you a proof of your personalised section to approve. Printed copies will be sent by courier and will need to be signed for. Digital versions will be sent to you by email. You will receive a VAT invoice on despatch.

For future editions we will email you a renewal pack, containing details of the forthcoming edition and a new proof to sign off. We won't produce anything until you have confirmed you are happy with how your personalised section is presented.

Why do the first 200 copies cost more?

The price of the first 200 copies covers all the production costs, including processing your order, generating and checking your personalised artwork, preparing the files for production, the cost of readying the press and checking the printed personalisation. These initial costs are not incurred again for additional copies ordered in excess of the first 200 copies.

Can I increase my order?

Yes, until you approve your proof we can accept changes to the number of copies ordered and these will be charged at the extra copies price (please confirm changes to your order in writing).

If you have approved your proof and your artwork has already been printed, it is possible that higher production costs may apply.

I have ordered before, do you still have my details?

If you have ordered within the last few years it's likely we have your personalised artwork and details on file. Just give us a call and we will check for you.

What is the order deadline?

We will send you a schedule, but it's best to place your order as early as possible to ensure you don't miss any deadlines. We need approval in writing of your personalised section before we can put your order into production.

What happens if I miss a deadline?

We may still be able to accommodate an order, though if you have not approved your proof by the artwork approval deadline your copies will be subject to late delivery and you may incur extra production costs.

How and when do I pay?

You can pay by Direct Debit, credit card, BACs or cheque. Subscription costs can be spread over the year by paying monthly on Direct Debit. A sales order confirmation will be sent on receipt of your order. You can pay this on receipt and then we send you your sales invoice. A VAT invoice is supplied on despatch of your order. If you choose to pay by Direct Debit payments will be taken on the 28th of each month.

I need to cancel my order, is this possible?

If you need to cancel your order, confirm this in writing and we will arrange this for you. You will be charged on a 'time and materials' basis for whatever work we have already completed on your order. A copy of our terms and conditions is available on request.

What are the benefits of a subscription?

By taking a quarterly subscription you save £120 a year on the minimum order cost for printed copies or a digital version, so by ordering both you can save £240. It also means you need only confirm your order once for the whole year. We will still send you a proof every edition to sign off.

I want to change my order, but I'm in the middle of my subscription. How do I arrange this?

Just confirm the changes in writing (by email is fine) and we can make arrangements for you.

How do I set up a subscription?

All we need is your order in writing (see 'How do I order') and a completed Direct Debit mandate. You can also set up a quarterly subscription and pay by credit card, BACs or cheque and benefit from the discounted subscription pricing. The full amount for the subscription is then due on receipt of the first edition.

I haven't ordered before, how do I set up my artwork?

We need an electronic version of your logo and a sample of your letterhead, then we send you a proof to approve. It's that simple! If you want to add anything else to your personalised section let us know when you place your order. If you are writing your own story call us for the word count and our free 'Guide to writing your own story' (Tailored Service only).

Is there a cost to set up my artwork?

There are no set up costs for your first order – all the costs are covered within the price.

How do I get a copy of my logo to you?

The easiest way is to give us the name and contact number for your designer or letterhead printer and we can sort this out for you. Otherwise if you have a copy of your logo in Illustrator .eps (encapsulated postscript), you can email it to us or send it in on CD.

I want to write my own article, how many words can I write and how much will it cost?

The word counts differ between the newsletter titles.

   -   For Newsletter or Journal submit 385 words.

   -   For Financial Update submit 420 words.

   -   For Money Matters submit 385 words.

There is a fee of £25 to cover the extra proofing and typesetting costs.

How do I send in my photo?

You can send in a digital photo by email or on CD. We can also accept hard copy photos which we scan with a professional scanner at the printers. Please send these by recorded post and state if you would like the image returned or held on file. Digital photos need to be at least 300 dpi resolution to print sharply.

Can I send in a printed photo?

Yes, we can scan it using a professional quality scanner. Please send these by recorded post and state if you would like the image returned or held on file.

Do you still have a photo/story I used before?

We have an extensive archive so we usually will have what you need, but call us and we will check and confirm if we do.

Will I receive a proof each edition?

Yes, we send a proof of your personalised section every edition for you to sign off before we produce anything. You just need to respond to the proof email in writing to confirm that your artwork is approved before the proof approval deadline.

What do I do with the proof?

It will need to be approved by the people responsible at your firm. All the details and the positioning of information needs to be carefully checked before you give your approval. Approval should be confirmed in writing once you are happy with the personalised section, or if you want to make changes call us and we will send a revised proof for you to check and approve.

I need to make changes to my proof, what is the best way to do this?

Just give us a call to talk us through what you want to change and we will create a new proof for you to approve. If you already have a copy of your proof you can mark up the changes on this and send it in to us.

I need to make changes to my proof, what is the best way to do this?

Just give us a call to talk us through what you want to change and we will create a new proof for you to approve. If you already have a copy of your proof you can mark up the changes on this and send it in to us.

If you have a new logo we will need a copy in Illustrator .eps (encapsulated postscript) format and a copy of your new letterhead if you have this. We can get hold of your logo for you if you give us the contact details of your designer or letterhead printer so we can retrieve this from them on your behalf, or if you have a copy you can email it to us.

What does it cost to make changes to my logo or details?

If you need to make any amendments we will produce a second proof for you to sign off, without charge. If you need more proofs after the second proof, a charge of £15 will apply per additional proof.

The colour on my proof doesn't look right, why is this?

Colours on screen are produced out of red, green and black (known as RGB), whereas the print process uses either pantone colours or CMYK. How the colour appears will also vary between different screens as different settings will be applied.

The colour result from your office printer will differ from the colour result achieved by a high-quality printing press, and your colours can also be distorted by factors such as toner levels. We will be happy to check the colour for you if you are concerned.

What is a pms (pantone) number?

Your corporate colours will usually have a reference, known as a 'pantone' or 'pms reference', which is the system designers use to identify the exact colour they have used to create your corporate image.

What does CMYK mean?

CMYK is the abbreviation for cyan, magenta, yellow and black, which are the four colours used in print production to create full colour text and images. The CMYK process is sometimes referred to as ‘four colour process'.

Our firm has corporate guidelines, can we incorporate this into our newsletters?

Yes, just send us a copy of the guidelines and we will ensure we set up your personalisation within the stipulations of your guidelines. We are able to provide you with a quote for your specific requirements.

We use special paper, can our newsletters be printed on this?

Yes, under the Tailored Plus Service we can print your newsletters on specified paper. We then order stock for your print job, you don't have to do anything else!

Can I split the delivery between two or more addresses?

Yes. There is a charge of £15 per extra delivery address, covering a delivery of up to 500 copies.

When will my newsletters arrive?

See the dates published on the website, or call us for a copy of the publication schedule.

Do you offer a mailing service?

Yes, call us for details.

Is there a version available for my website?

We offer newsletters for website and email use in PDF format.

Can I print the content of the digital versions in my own documents?

We offer the content under license for printing if you are looking to print the information in your own documents, we will be pleased to provide a quote for your requirements.

Can I order an email newsletter?

You can order a PDF newsletter and email this to your clients as an attachment. We also offer an email newsletter as part of the Taxbriefsonline service we provide, see www.taxbriefsonline.co.uk for more information. Call us to arrange a no obligation demonstration on 020 7549 6726.